WISEWING FAQS
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What does WiseWing do?
We help home service businesses get found, respond to inquiries and stay in touch with customers. Foundation connects your website, call answering, chat, follow-up and reviews. Growth helps attract new customers and bring past customers back.
Who is WiseWing for?
Local home service business owners who spend more time doing the work than sitting at a desk. We start with your services, service area and the jobs you want more of.
What’s the difference between Foundation and Growth?
Foundation helps you handle the interest you already receive. Growth helps create more opportunities through local search, AI search visibility, Google Local Service Ads and past-customer campaigns.
Do I need both?
Not necessarily. If inquiries are being missed, start by looking at Foundation. If you need more people to find you—or more past customers to return—look at Growth. We can help you choose a sensible starting point.
Can you work with my existing website?
Yes. We review the access and connections needed to use your existing website. You do not have to replace a working site just to get started.
Where should I start?
Tell us what you want to improve on our Contact page. We’ll look at what’s working, what’s getting missed and what makes sense next. No business autobiography required.
Foundation & the five services
What is included in Foundation?
All five services: a free business website and hosting, JobLine AI call answering, GoodWord Google review management, QuoteKeeper website form follow-up, and an AI website chatbot. Setup, ongoing adjustments, regular check-ins, customer conversations, a job board and replies to supported social DMs are also included.
Is Foundation one plan or separate subscriptions?
Foundation is one plan with all five services included. You do not need to choose a separate subscription for each feature. See the Foundation plan.
What does JobLine do?
JobLine answers calls, collects the caller’s details and reason for calling, and sends you a summary by text and email. It can transfer calls when needed. We configure its greeting, tone and questions for your business.
Is JobLine a phone tree or a real person?
Neither. It is an AI receptionist designed to have a natural conversation rather than make callers work through a button menu. We tailor it to your business and monitor and train it over time.
Can JobLine answer only missed or after-hours calls?
Yes. You can choose coverage for every call or for missed and after-hours calls. We review the phone setup and routing with you.
Will the AI book appointments or give quotes?
No. You handle appointments and quotes. JobLine collects the information you need and can transfer calls; the website chatbot answers common questions and captures inquiries.
How does QuoteKeeper follow up on website forms?
When someone submits your form, they get a personal text or email confirming their request, and you get an alert with their details. If they haven’t replied and you haven’t taken over, a friendly follow-up checks whether they still need help.
When does form follow-up stop?
It stops when the customer replies or opts out, or when you take over, book the job or close the lead. The messages use the information the customer submitted; this is not a two-way AI qualification conversation.
What can the website chatbot answer?
Common questions using the information you provide about your business. It can collect contact details and service inquiries, and the conversation stays available for your team to continue. It does not book appointments or know every answer.
How does GoodWord help with reviews?
It sends a personalized Google review request using your business image and the customer’s name, followed by friendly reminders to leave an honest review. It also monitors new Google reviews and automatically replies to all reviews.
Does GoodWord guarantee more five-star reviews?
No. Customers decide whether to leave a review and what to say. The goal is to make it easier to ask for honest feedback and respond consistently.
Your website & ownership
What does “free website” mean?
The website build is included with your paid Foundation plan. Hosting is included while the service is active. Domain registration is separate. Free build does not mean there is no monthly plan fee.
What is included in the website?
Up to five pages, mobile-friendly design, hosting, basic SEO and AI-search setup, and clear ways for customers to call or send an inquiry.
Can I request website changes?
Yes. One small update request per month is included, covering up to 15 minutes of work and completed within three business days. Larger changes need a separate scope.
Does the included website replace Growth SEO?
No. The website includes basic SEO and AI-search setup. Ongoing local visibility work and campaigns belong to Growth and are scoped separately.
What happens to my website if I cancel?
The website stays on WiseWing hosting while your service is active. You can buy the website files for $499. Migration is priced separately, and monthly payments are not credited toward the buyout.
Setup & day-to-day use
How long does Foundation setup take?
Your Foundation system will be ready to review and test within 7 business days after we receive your details, materials, and account access. Phone transfers, account connections or messaging approvals may take longer. This is a review-and-test milestone, not a guaranteed public launch date.
What do you need from me?
Your business details, services, hours, service area, branding, website materials and access to the accounts we need to connect. We’ll also work through how you want calls and inquiries handled.
Do I get to review everything before it goes live?
Yes. You review and test the setup, and approve it before launch.
Where do I see messages and leads?
In the WiseWing phone app. Conversations brings customer communication together. Opportunities is your job board, so you can see where each lead stands.
What are the job-board stages?
New lead, In conversation, Job booked, Job completed, and Closed / not moving forward. You keep job statuses current; stage changes can stop follow-up or trigger a next step, such as a review request after a completed job.
Is there help after setup?
Yes. Foundation includes ongoing adjustments and regular check-ins. If something needs attention, contact WiseWing so we can review it with you.
Pricing & billing
How much is Foundation?
Foundation is $299/month for all five services, app access, initial setup, ongoing adjustments and regular check-ins. There is no separate deposit or setup charge. Domain registration and separately scoped work are not included.
When does billing start?
Your first $299 payment is due at signup. Billing starts that day and renews monthly on your signup date. Setup is part of your first paid month; billing does not wait until activation.
Is there a long-term Foundation contract?
Foundation is month-to-month. Cancel before your next renewal and service continues through the period you have paid for.
How much does Growth cost?
Growth is scoped around your goals, service area and recommended channels. You review a proposal with the work, management fees and any advertising budget before deciding. Foundation’s price and terms do not automatically apply to Growth.
Is advertising spend included in the Growth fee?
Your proposal separates campaign management fees from the advertising budget. We agree on the budget before launching.
Growth & bringing customers back
What does Local Spotlight do?
Local Spotlight focuses on local SEO: your Google Business Profile, accurate business details, useful service-area content and website improvements that support local visibility.
What is AnswerReady?
AnswerReady is AI search visibility work. We help make your business facts and useful answers clearer for customers, search engines and AI systems. No one can guarantee that an AI platform will recommend your business.
What does JobMagnet do?
JobMagnet focuses on Google Local Service Ads. We review eligibility and account requirements, services, locations, budget and incoming leads. Availability and requirements depend on your business category and area.
What is Comeback?
Comeback is a database reactivation campaign. We help you choose eligible past customers, create a relevant offer and send a personal text or email that makes replying easy. Responses come back to your team for the next step.
Why is Comeback in Growth instead of Foundation?
Foundation follows up on an existing inquiry. Comeback creates a new buying opportunity by giving past customers a reason to return. That makes it a Growth campaign.
Can Comeback message everyone in my contacts?
Not automatically. We review which past customers are eligible for the planned messages and account for their communication preferences and opt-outs before a campaign.
Do I need every Growth service?
No. We recommend a starting point based on your goals, market, budget and capacity. The proposal explains the service mix.
How quickly will Growth bring results?
Timing depends on your market, website, competition and channels. Ads can start reaching people after setup and approval; organic search work takes time. We do not promise a set number of leads, booked jobs or a fixed results date.
Can WiseWing guarantee rankings or revenue?
No. We focus on practical improvements and measurable signals, but search rankings, AI recommendations and customer decisions are outside our control.
Where can I read your Privacy Policy and Terms?
Read our Privacy Policy and Terms of Service. For questions about your particular setup or agreement, get in touch.
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